Legal · Privacy
Privacy Policy
This policy explains how the developer operating Svelox collects, uses, shares and protects information when you use the Svelox app, website and support services.
1. About This Policy
Svelox provides gift-card submission, order tracking, wallet record and customer-support features. This policy applies to personal information processed through those services. It does not replace the privacy practices of a third-party service you choose to use.
2. Information We Collect
Information you provide
- Account information such as your name, email address, phone number, country or region and login credentials.
- Gift-card and order information, including card category, submitted card details or codes, images, order notes and review history.
- Wallet, transaction and payout-request information, including balances, transaction records, payout method details and processing status.
- Messages, images and other information you send to customer support.
Information collected automatically
We may collect device and app information, IP address, timestamps, language, app version, diagnostic events, security logs and interaction data needed to operate, secure and troubleshoot Svelox.
Information from sign-in and service providers
If you use Google, Apple or another supported sign-in option, we receive the account identifier and profile information that you authorize the provider to share. We may also receive delivery, verification, infrastructure and fraud-prevention results from service providers.
3. How We Use Information
We use information to create and secure accounts; provide card submission, review, order, wallet and payout-request features; communicate service status; answer support requests; detect abuse and fraud; maintain records; comply with legal obligations; and understand and improve service reliability.
When you submit a gift card for review or exchange, we share the submitted card codes and card images with external gift-card merchants to verify and process that card. This sharing is necessary to fulfil your submission. You can choose not to submit a card. For a deletion request involving information already provided to a merchant, contact us using the account-deletion instructions below so that we can coordinate the request with the recipient.
5. Data Retention
We keep information for as long as reasonably necessary to provide the service, maintain transaction and security records, resolve disputes and meet legal or accounting obligations. Retention periods vary by data type and applicable requirements. Data may remain in protected backups for a limited period after deletion from active systems.
6. Security
We use reasonable technical and organisational safeguards designed to protect information, including secure network transport, access controls and operational monitoring. No system can guarantee absolute security. You should protect your password, verification codes and device access, and contact us if you suspect unauthorised activity.
7. Your Rights and Choices
Depending on where you live, you may request access, correction, deletion or restriction of certain personal information, or object to particular processing. You may update available profile information in the app and can contact us for requests that cannot be completed there. We may need to verify your identity before acting on a request.
8. Account Deletion
You can start account deletion from the account settings available in Svelox. If you cannot access the app, email developer@sveloxtech.com from the address associated with your account and state that you are requesting account deletion. We may retain limited transaction, fraud-prevention or legal records where required or permitted.
If you registered with a phone number only, include that number in your request so we can arrange identity verification; never send your password. Please settle outstanding balances, orders and disputes first. Account closure disables login and removes profile contact details, security credentials, linked sign-in accounts and saved payout accounts. Follow-up cleanup removes eligible card-submission codes and images, support conversations and attachments, and account-verification requests. Failed cleanup is kept for retry or manual review.
Transaction amounts and statuses, historical payout details and payment proofs, and necessary security or audit records are not automatically erased with account closure. We assess their continued retention for accounting, unresolved disputes, fraud prevention and applicable legal requirements. You may ask which records remain, why they are needed and the applicable retention period; records no longer needed should be deleted. Requests concerning copies supplied to external gift-card merchants are coordinated with those recipients.
9. Children's Privacy
Svelox is not intended for children under 18. We do not knowingly provide gift-card trading services to children. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
10. International Processing
Svelox and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and handle information according to this policy and applicable law.
11. Changes to This Policy
We may update this policy as the service, legal requirements or data practices change. The updated page will show a new “Last updated” date. We will provide additional notice when required by applicable law.
12. Contact Us
Privacy questions and requests: developer@sveloxtech.com